Effective 09/28/2020, you can electronically receive and respond to letters from OWCP directly through your ECOMP Dashboard.
If OWCP sends you a letter requiring a response, it will now appear in your ECOMP dashboard under the “Action Required” tab. You can respond online and attach documents to your response.
A video tutorial is also available in ECOMP’s Help Menu under User Guides / Injured Worker / Introduction.
If OWCP sends you an informational-only letter, it will only appear in your Case View, which you cannot access from your dashboard. To access your Case View, you must click on the case number from your dashboard.
The second change also takes effect today, September 28, 2020, when OWCP will start using 202-513-6860 as the sole telephone number where you can reach them from 9:30 a.m. – 6:30 p.m. ET, Monday – Friday (except for federal holidays).
This new voice line will replace the current 12 FECA district office telephone numbers and provide you direct access to your assigned Claims Examiner.
Enter your FECA case number when prompted by the system and you will be routed directly to your assigned Claims Examiner.
As a result of this change, effective today, September 28, 2020, your case may be transferred to a different Claims Examiner.
